About

FAQ

• Where is the store based?

  Dongguan, China

• Do you accept orders placed outside of the US?

  We sure do! We ship worldwide!

• How long will it take to receive my order?

  We choose Fast Airmail for faster shipment to our customer US/AU/CA/UK we shipped via E-packet which is super fast about 10-15 days. Once shipped most orders take anywhere from 15 to 30 business days to arrive depending on the efficiency of your local postal service.
  if you need Express shipment welcome to contact us for more details. We have discount from DHL/UPS and many other kinds of courier,free to ask!

• What shipment method you used for Free shipping?

  Mostly European Countries European airmail(20-45 days), US/CA/AU/UK 10-20 days, Rest countries depends we choose china post airmail(25-60 days),Singapore, Malaysia Indonesia Thilandwe ship special Line 5-7 day.If you order big we might ship Express as well/Sperate shippment.We try our best to gtive you a great shopping experience with us :) We value our customer the MOST!

• How do I pay?

  You can pay via credit card on our marketplace or pay paypal and credit card in our store front, it's up to your choice :)

• Will I hit custom taxes if i buy from you?

  Sorry we are not able to control that. According to our experience, only 0.03% package got taxes hit out of 10000 packages (We've been in the market since 2009).
  we will help you provide needed paper work to get packages released soon.

• Will you mark the price down when ship out?

  Yes, we usually ship as gift or lower value

• What if I didn't get my parcel ?

  if you do not get your parcel within 45 days, we will refund you fully money. 100% garantee

• Do you accept sponsors?

  We will open the sponsorship on May thanks for asking!

• Do you take Western Union, Bank transfer as money method? I don't have a paypal?

  yes, we do! drop us a message on facebook and we will let you know what to do <3

• Do you take Credit card?

  Yes we do, email us and we will tell you what to do!

• Do you have other store?

  Yes, magicaneko.storenvy.com, it's our another branch since storenvy has limit for product listing
  Mainly focus on www.spreepicky.com

• Do you have a plus size store for cute clothes?

  Of course, a newly but very popluare store
  http://pluscutie.storenvy.com Free Shipping Worldwide
  can ship everything together with spreepicky!

• Do you do wholesale?

  Yes, we do, starting 10pcs for each item, and we do bank transfer and offering Free Shipping, Great quality items! email service#spreepicky.com to discuss further business cooperation! We are looking for local store owner

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.